Mobile Makeovers
Company Policy

Thank you for choosing Mobile Makeovers. We are committed to delivering outstanding services and ensuring your satisfaction. Please review our policies below to ensure a smooth and seamless experience with us.

1. Service Excellence: At Mobile Makeovers, we prioritize excellence in every detail. Our skilled professionals use advanced techniques and premium products to provide your vehicle with the care it deserves. Our goal is to consistently meet and exceed your expectations.
2. Appointment Scheduling: We recommend booking appointments in advance to ensure timely service. Walk-ins are welcome but will be accommodated based on availability. Please arrive promptly for your scheduled appointment to avoid delays.
3. Pricing and Payment: Our pricing is transparent and tailored to your vehicle’s condition and service requirements. A detailed estimate will be provided before starting any work. A $50 non-refundable deposit is required to secure your appointment, which will be applied toward the final cost. Full payment is due upon service completion. We accept cash, credit/debit cards, and other approved payment methods.
4. Cancellations and Rescheduling: We kindly request a minimum of 24 hours’ notice for cancellations or rescheduling. You may reschedule once using your initial $50 deposit. Missed appointments or repeated cancellations without sufficient notice will result in the forfeiture of your deposit, which will serve as a cancellation fee.
5. Vehicle Condition: Please remove all personal belongings, valuables, and child seats before service. While we handle your vehicle with care, we are not responsible for items left inside. We are not liable for any lost or damaged valuables, personal items, or child seats while your vehicle is in our care or after the detailing service has been completed and the vehicle returned to you. We strongly recommend removing all personal belongings, including child seats, before handing over your vehicle for service. Trash can be left for disposal, but other personal items should be removed beforehand.
   Important Note: For safety reasons, our team does not reinstall child seats after completing the detailing service.
6. Satisfaction Guarantee: Your satisfaction is our priority. If you are not completely satisfied with our service, please notify us within 24 hours of completion, and we will address your concerns promptly.
7. Environmental Responsibility: We are dedicated to eco-friendly practices and use environmentally safe products in our detailing services. Our approach ensures exceptional results while minimizing our environmental impact.
8. Safety and Liability: While we exercise great care during the detailing process, we are not liable for pre-existing damage or issues with your vehicle. Please inform us of any special instructions or concerns before service. For ceramic coatings applied by us, once the coating is inspected and approved by you, we assume no responsibility for future claims regarding its performance. Please refer to our ceramic coating aftercare guidelines and warranty terms for more details.
9. Privacy and Confidentiality: We respect your privacy and handle your personal and vehicle information with strict confidentiality. We do not share your information with third parties unless required by law or with your consent.
10. Customer Feedback: Your feedback helps us improve. If you have suggestions or concerns, please reach out directly. We value your input and are committed to continuously enhancing our services.

Thank you for trusting Mobile Makeovers with your vehicle care. If you have any questions or need clarification about our policies, feel free to contact us. We look forward to keeping your vehicle in pristine condition!